Customer Experience & Office Coordinator

Voda Cleaning & Restoration of Chicago West; West Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Training & development

Job summary

Voda Cleaning & Restoration – Chicago West is seeking an Office & Customer Experience Coordinator for our West Chicago, IL office. This in-person, full-time role supports customer leads, scheduling, technician coordination, and office administration.

You will manage daily calendars, provide excellent customer service, and help improve office processes as the business grows. Opportunities exist to advance into leadership roles within the company.

Qualifications

• Strong customer service and communication skills.
• Professional and confident speaking with customers by phone, email, and text.
• Highly organized and detail-oriented.

Responsibilities

• Respond promptly and professionally to incoming leads via phone, emails, texts, and online inquiries.
• Schedule inspections, cleaning services, restoration projects, and technician appointments.
• Coordinate daily calendars and communicate scheduling updates with technicians and customers.
• Deliver high-level customer service before, during, and after each job.
• Assist with sales follow-up, estimates, and customer communication.
• Maintain accurate customer records, job notes, photos, documents, and files within our CRM and job management system.
• Follow up with customers regarding scheduling, invoices, payments, documentation, and job status.
• Assist with invoicing and accounts receivable follow-up.
• Support relationships with vendors, referral partners, property managers, insurance representatives, and other business partners.
• Assist with employee onboarding paperwork and basic office administration.
• Help manage office supplies, inventory, records, and general office organization.
• Assist with social media posting and basic local marketing initiatives.
• Provide administrative support to ownership and operations.
• Help identify ways to improve the customer experience, office systems, and internal processes.

Skills

Customer service

Communication

Organization

Multitasking

Calm under pressure

Initiative

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Voda Cleaning & Restoration – Chicago West is seeking an Office & Customer Experience Coordinator for our West Chicago, IL office. This in-person, full-time role supports customer leads, scheduling, technician coordination, and office administration.

You will manage daily calendars, provide excellent customer service, and help improve office processes as the business grows. Opportunities exist to advance into leadership roles within the company.