Customer Experience & Office Operations Coordinator

Myvoda; Chicago (IL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Training & development

Healthcare benefits

Paid time off

Paid holidays

Job summary

Voda Cleaning & Restoration – Chicago West is seeking an Office & Customer Experience Coordinator to join our in-person team in West Chicago, IL. This full-time role is the administrative backbone, handling leads, scheduling, customer communication, technician coordination, and job documentation.

You will interact with homeowners and business clients, keeping calm under pressure in stress‑related situations like water damage.

Qualifications

• Strong customer service and communication skills.
• Highly organized and detail-oriented.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using scheduling software, a CRM, and Microsoft Office.

Responsibilities

• Respond promptly and professionally to incoming leads via phone, email, text, and online inquiries.
• Schedule inspections, cleaning services, restoration projects, and technician appointments.
• Coordinate daily calendars and communicate scheduling updates with technicians and customers.
• Deliver high-level customer service before, during, and after each job.
• Assist with invoicing, follow-up, and maintaining accurate customer records in the CRM.

Skills

Customer service

Communication

Organization

Scheduling software

CRM systems

Microsoft Office

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Voda Cleaning & Restoration – Chicago West is seeking an Office & Customer Experience Coordinator to join our in-person team in West Chicago, IL. This full-time role is the administrative backbone, handling leads, scheduling, customer communication, technician coordination, and job documentation.

You will interact with homeowners and business clients, keeping calm under pressure in stress‑related situations like water damage.