Customer Experience & Office Coordinator – Growth Path

Voda Cleaning & Restoration; West Chicago (IL); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

401(k)

Advancement opportunities

Training & development

Healthcare benefits

Paid time off

Paid holidays

Professional development

Zusammenfassung

Voda Cleaning & Restoration in Chicago West is seeking an Office & Customer Experience Coordinator for our West Chicago, IL location. This in-person role is full-time, Monday–Friday, 8:00 AM–5:00 PM, with $50,000 annual salary plus bonus opportunities and benefits.

You will be the backbone of the office, handling leads, scheduling, customer communication, technician coordination, and documentation. Ideal candidates are organized, dependable, and able to handle stressful situations with

Qualifikationen

• Strong customer service and communication skills required.
• Professional and confident speaking with customers by phone, email, and text.
• Highly organized and detail-oriented, able to multitask.
• Comfortable working with scheduling software, CRM systems, and Microsoft Office.
• Reliable, dependable, and able to work independently; takes initiative.
• Positive attitude and team-first mentality; eager to grow with the company.

Aufgaben

• Respond promptly and professionally to incoming leads via phone, email, text, and online inquiries.
• Schedule inspections, cleaning services, restoration projects, and technician appointments.
• Coordinate daily calendars and communicate scheduling updates with technicians and customers.
• Deliver high-level customer service before, during, and after each job.
• Assist with invoicing, payments, and documentation; maintain accurate records in CRM.
• Support relationships with vendors, property managers, and insurance representatives.

Kenntnisse

Customer service

Communication

Organization

Multitasking

Calm under pressure

Tech literacy

CRM software

Office suite

Dependable

Initiative

Team mentality

Growth mindset

Tools

CRM software

Scheduling platform

Microsoft Office

Jobbeschreibung

Voda Cleaning & Restoration in Chicago West is seeking an Office & Customer Experience Coordinator for our West Chicago, IL location. This in-person role is full-time, Monday–Friday, 8:00 AM–5:00 PM, with $50,000 annual salary plus bonus opportunities and benefits.

You will be the backbone of the office, handling leads, scheduling, customer communication, technician coordination, and documentation. Ideal candidates are organized, dependable, and able to handle stressful situations with