Customer Experience Navigator

CarMax; Tuscaloosa (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax is hiring a Customer Specialist in Tuscaloosa to provide exceptional service throughout the car buying and selling process. You will guide customers, assess vehicle conditions, and handle administrative tasks to ensure a seamless experience. Ideal candidates possess strong communication skills, confidence, and a customer-focused mindset. The role offers opportunities for career growth in a high-energy retail environment with a commitment to diversity and inclusion.

Qualifications

• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity, respect, and inclusion.
• Lift objects that weigh as much as 25 lbs.

Responsibilities

• Provide exceptional customer service by guiding customers from sale to financing.
• Conduct vehicle condition assessments for customer appraisals.
• Perform various administrative duties including transaction paperwork.

Skills

Exceptional communication skills

Confidence in self and product

Relationship-building

Attention to detail

High energy and multitasking

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic skills with Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Tuscaloosa to provide exceptional service throughout the car buying and selling process. You will guide customers, assess vehicle conditions, and handle administrative tasks to ensure a seamless experience. Ideal candidates possess strong communication skills, confidence, and a customer-focused mindset. The role offers opportunities for career growth in a high-energy retail environment with a commitment to diversity and inclusion.