Customer Experience & Merchandising Specialist

TJX; Chino (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health care (medical/dental/vision)

Scholarship program

Adoption assistance

Job summary

Marshalls at TJX Companies is hiring for a retail associate to deliver an outstanding customer experience while maintaining a clean and organized store. You may work across departments to support daily operations and ensure adherence to policies.

You will promote credit and loyalty programs, handle purchases and returns, and assist with merchandise preparation and floor replenishment. The role requires flexibility and teamwork in a fast-paced retail environment.

Qualifications

• Possesses excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Ring customer purchases/returns and handle cash according to procedures.
• Promote credit and loyalty programs.
• Process and prepare merchandise for the sales floor following procedures.
• Participate in store recovery and maintain all store standards.
• Support and participate in shrink reduction and safety initiatives.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Job description

Marshalls at TJX Companies is hiring for a retail associate to deliver an outstanding customer experience while maintaining a clean and organized store. You may work across departments to support daily operations and ensure adherence to policies.

You will promote credit and loyalty programs, handle purchases and returns, and assist with merchandise preparation and floor replenishment. The role requires flexibility and teamwork in a fast-paced retail environment.