Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Mobile (AL); On-site; USD 17,564 - 18,253; Full time

Benefits offered by this job

Employee discount

401(k) matching

Health benefits

Job summary

The TJX Companies, Inc. is seeking team members to deliver a highly satisfying customer experience across our stores, offices, and distribution networks. You’ll engage with customers, maintain a clean environment, and support loss prevention while upholding all operational standards.

Join a Fortune 100 company that operates TJ Maxx, Marshalls, HomeGoods, and more. This role emphasizes teamwork, adaptability, and ongoing development within a fast-paced retail setting.

Qualifications

• Must have excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Lifting heavy objects

Retail experience

Job description

The TJX Companies, Inc. is seeking team members to deliver a highly satisfying customer experience across our stores, offices, and distribution networks. You’ll engage with customers, maintain a clean environment, and support loss prevention while upholding all operational standards.

Join a Fortune 100 company that operates TJ Maxx, Marshalls, HomeGoods, and more. This role emphasizes teamwork, adaptability, and ongoing development within a fast-paced retail setting.