Customer Experience & Merchandise Specialist - Bilingual

Community Based Sales and Assistance; Florida; In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Ongoing training

Employee Discount

Descrizione del lavoro

Community Based Sales and Assistance is hiring a Customer Experience Specialist who thrives on people and problem solving. You'll engage customers, explain services, and help them feel welcome as they explore items.

No pawn industry experience is required; we will train you. You’ll learn product knowledge, store policies, and how to deliver friendly, professional service while handling transactions accurately.

Competenze

• High School Diploma or equivalent.
• Must be able to lift up to 25 pounds.
• Stand for extended periods during shifts.
• Clear reading, counting, writing, and communication.
• Strong attention to detail.
• Ability to read customer personalities and respond appropriately.
• Follow store policies and procedures.

Mansioni

• Assist customers buying, selling, and pawning merchandise.
• Learn about jewelry, precious metals, firearms, electronics, tools, luxury goods, and more.
• Build relationships that turn first-time visitors into lifelong customers.
• Handle transactions accurately and per processes.
• Maintain a clean, organized showroom.
• Welcome customers with professionalism and enthusiasm.
• Read customer emotions and adapt communication accordingly.
• Explain loan terms, product features, and store policies.
• Answer calls and inquiries across channels.
• Collaborate with teammates to achieve sales and service goals.
• Maintain safe, organized work environment.
• Continuously learn about products and valuation techniques.

Conoscenze

Outstanding people skills

Emotional intelligence

Bilingual English/Spanish

Adaptable communication style

Positive attitude

Computer literacy

Social media familiarity

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Community Based Sales and Assistance is hiring a Customer Experience Specialist who thrives on people and problem solving. You'll engage customers, explain services, and help them feel welcome as they explore items.

No pawn industry experience is required; we will train you. You’ll learn product knowledge, store policies, and how to deliver friendly, professional service while handling transactions accurately.