Merchandise & Customer Support Specialist

Community Based Sales and Assistance; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Ongoing training

Employee Discount

Job summary

Community Based Sales and Assistance is hiring a Customer Experience Specialist who thrives on people and problem solving. You'll engage customers, explain services, and help them feel welcome as they explore items.

No pawn industry experience is required; we will train you. You’ll learn product knowledge, store policies, and how to deliver friendly, professional service while handling transactions accurately.

Qualifications

• High School Diploma or equivalent.
• Must be able to lift up to 25 pounds.
• Stand for extended periods during shifts.
• Clear reading, counting, writing, and communication.
• Strong attention to detail.
• Ability to read customer personalities and respond appropriately.
• Follow store policies and procedures.

Responsibilities

• Assist customers buying, selling, and pawning merchandise.
• Learn about jewelry, precious metals, firearms, electronics, tools, luxury goods, and more.
• Build relationships that turn first-time visitors into lifelong customers.
• Handle transactions accurately and per processes.
• Maintain a clean, organized showroom.
• Welcome customers with professionalism and enthusiasm.
• Read customer emotions and adapt communication accordingly.
• Explain loan terms, product features, and store policies.
• Answer calls and inquiries across channels.
• Collaborate with teammates to achieve sales and service goals.
• Maintain safe, organized work environment.
• Continuously learn about products and valuation techniques.

Skills

Outstanding people skills

Emotional intelligence

Bilingual English/Spanish

Adaptable communication style

Positive attitude

Computer literacy

Social media familiarity

Education

High School Diploma or equivalent

Job description

Job Description

Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training
• Employee Discount

Customer Experience Specialist

We're not looking for someone to simply sell products.

We're looking for someone who genuinely enjoys people.

Every day, you'll meet customers from every walk of life. One person may be celebrating an engagement. The next may be pawning an item because they're facing a difficult week. The ability to recognize those differences-and meet people with the appropriate level of empathy, enthusiasm, and professionalism-is one of the most valuable skills you can bring to our team.

If you're someone who naturally reads the room, enjoys conversations, and can make people feel comfortable regardless of why they're walking through our doors, we'd love to meet you.

What You'll Do

• Assist customers buying, selling, and pawning merchandise.
• Learn about jewelry, precious metals, firearms, electronics, musical instruments, tools, luxury goods, and more.
• Build relationships that turn first-time visitors into lifelong customers.
• Handle transactions accurately and professionally per processes.
• Help maintain a clean, organized, and welcoming showroom.

What We're Looking For

• Outstanding people skills and emotional intelligence.
• Ability to adapt your communication style to different personalities and situations.
• Bilingual (English/Spanish) is highly preferred and nearly essential.
• Positive attitude with a willingness to learn.
• Comfortable using computers and learning new software.
• Well versed with social media is a preferred but not required.

We Will Train You

You do not need pawn industry experience.

What you do need is the right personality.

We'll teach you everything from evaluating jewelry and precious metals to customer service, state regulations, and the many other knowledge areas this position requires.

Why Join Us?

No two days are the same. You'll continually learn about fascinating items, meet incredible people, and develop valuable skills that few careers offer. If you enjoy solving problems, helping people, and expanding your knowledge every day, you'll fit right in.

Responsibilities

• Welcome every customer with professionalism, and genuine enthusiasm.
• Read customer emotions and adapt your communication style to each situation with respect.
• Build trust through honest, knowledgeable, and solution-oriented service.
• Assist customers with buying, selling, pawning, and redeeming merchandise.
• Learn to identify and evaluate jewelry, precious metals, firearms, electronics, tools, musical instruments, luxury goods, and other valuables.
• Accurately complete transactions while following company policies and state and federal regulations.
• Explain loan terms, product features, and store policies clearly and confidently.
• Answer phone calls, text inquiries, and assist customers through multiple communication channels.
• Merchandise, clean, and organize the showroom to create an inviting experience.
• Test, inspect, and prepare merchandise for sale.
• Work collaboratively with teammates to achieve sales and customer service goals.
• Maintain a clean, safe, and organized work environment.
• Demonstrate a willingness to learn, accept feedback, and continuously improve.
• Continuously learn about products, industry trends, and valuation techniques through ongoing training.
• Represent the company with integrity, professionalism, and a positive attitude in every customer interaction.

Qualifications

• High School Diploma or equivalent
• Must be able to lift and carry up to 25 pounds
• Ability to stand for extended periods throughout the workday
• Ability to read, count, write, and communicate clearly and effectively
• Strong Attention to Detail
• Ability to recognize and respond appropriately to different customer personalities and situations
• Ability to follow established store policies and com