Customer Experience Manager — Service Excellence

Appone; Town of Brookfield (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Guhring, Brookfield, Wisconsin, is seeking a Customer Service Manager to lead the customer service team and ensure exceptional service. You will develop procedures, maintain professional standards, and drive performance metrics in a fast-paced manufacturing environment.

The role requires strong leadership, coordination with sales and operations, and a focus on process optimization through ERP/CRM tools and ongoing training.

Qualifications

• Oversee customer service operations and staff to deliver outstanding support.
• Develop and enforce customer service procedures and standards.
• Train and coach team to resolve issues professionally and efficiently.

Responsibilities

• Manage day-to-day operations and personnel of the customer service department.
• Create and implement procedures, policies, and metrics to meet service goals.
• Coach the team on resolving customer issues, concerns, and complaints.
• Ensure inquiries are handled promptly, accurately, and efficiently.
• Assist with processing orders, quotes, and communicating ship dates to customers and sales.

Job description

Guhring, Brookfield, Wisconsin, is seeking a Customer Service Manager to lead the customer service team and ensure exceptional service. You will develop procedures, maintain professional standards, and drive performance metrics in a fast-paced manufacturing environment.

The role requires strong leadership, coordination with sales and operations, and a focus on process optimization through ERP/CRM tools and ongoing training.