Measure Specialist / Customer Experience Manager - Windows & Doors

Smart Hire Solutions; Ringgold (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance –

HSA option

401(k) with up to 4% company match

Paid Time Off

4 Sick Days annually

9 Paid Holidays

Company vehicle for field duties

Growth opportunities

Job summary

NG Windows is seeking an experienced Measure Specialist / Customer Experience Manager to support the North Georgia/Chattanooga territory. This role blends measurement, project coordination, quality assurance and customer communication in the field.

You will visit residential job sites to measure accurately, review specifications with customers and coordinate with teams to ensure a smooth installation and exceptional customer experience.

Qualifications

• 3–5 years of hands-on window and door experience, including installation/service/field measurement
• Excellent measurement accuracy and ability to assess site conditions
• Strong customer communication and relationship-building skills

Responsibilities

• Visit residential job sites to take precise window and door measurements
• Coordinate with customers, installation crews, subcontractors and internal teams
• Review agreements and specs to ensure accuracy and resolve changes
• Document project details and service issues in Salesforce and keep stakeholders informed

Skills

Precise measurement

Customer service

Project coordination

Field independence

Tools

Salesforce

Microsoft Office

Job description

Build a Career Where Accuracy, Customer Service & Quality Matter

If you know windows and doors, understand what it takes to get an installation right, and take pride in delivering a great customer experience, this could be a great next step in your career.

NG Windows is looking for an experienced Measure Specialist / Customer Experience Manager to support our North Georgia/Chattanooga territory. This is a hands‑on field role that combines technical measurement, project coordination, quality assurance and customer communication.

You’ll be involved from the critical pre‑installation stage through project completion – making sure measurements and specifications are right before products are ordered, then helping ensure the installation and customer experience live up to NG Windows standards.

Why You’ll Love Working Here

NG Windows has built a strong reputation and a loyal team around four core values:

• Integrity
• Continuous Improvement
• Excellence
• Being More Than a Window Company

People enjoy working here, and the company takes pride in creating a supportive environment where employees are trusted, valued and given the opportunity to grow.

What’s In It for You

Compensation

• $60,000-$70,000 starting salary, based on experience
• Performance-based bonus opportunities

Benefits

• Health, Dental and Vision Insurance – eligible after 30 days
• HSA option
• 401(k) with up to 4% company match
• Paid Time Off
• 4 Sick Days annually
• 9 Paid Holidays
• Company vehicle for field responsibilities
• Opportunity to grow with an established, growing company

What You’ll Do

Measure & Prepare

• Visit residential job sites throughout the territory to take precise window and door measurements
• Evaluate site conditions and identify potential installation challenges before products are ordered
• Review purchase agreements and project specifications with customers to make sure details, changes and special orders are accurate
• Work closely with the ordering and operations teams to prepare projects for successful installation

Own the Customer & Project Experience

• Serve as a primary point of contact for customers throughout assigned projects
• Coordinate with customers, installation crews, subcontractors and internal teams
• Visit active job sites, monitor installation quality and help resolve issues quickly
• Keep customers informed of project updates, changes or delays
• Conduct final walkthroughs, confirm customer satisfaction and assist with final project closeout and payment collection

Keep Projects Moving

• Document project details, site conditions, customer communication and changes in Salesforce
• Create and process work orders or change orders when needed
• Troubleshoot job‑site issues and take ownership of finding solutions
• Maintain company vehicle and required records
• Participate in a rotating weekend on‑call schedule for emergency field support

What We’re Looking For

• 3-5 years of hands‑on window and door experience, ideally involving installation, service and/or field measurement
• Ability to accurately measure windows and doors and confidently evaluate job‑site conditions
• Strong understanding of residential installation and construction practices
• Excellent customer communication and relationship‑building skills
• High attention to detail – accuracy extremely matters in this position
• Strong problem‑solving skills and the ability to make decisions in the field
• Comfortable managing multiple projects and changing priorities
• Computer proficiency; experience with Salesforce and Microsoft Office preferred
• Professional, dependable and comfortable working independently in the field
• Ability to safely climb ladders and lift up to 50 lbs.

The Right Fit

This isn’t a desk‑only project management position. You’ll spend significant time in the field, in customers’ homes and on active job sites.

The right person enjoys the technical side of the business but is equally comfortable talking with homeowners, installers and internal teams. You’re someone who notices the details, communicates before something becomes a problem, and takes ownership of a project from measurement through completion.

If you’re experienced in windows and doors and want to join a company that values quality work, strong relationships and doing things the right way, we’d love to hear from you.

NG Windows is an equal opportunity employer.