Customer Experience Manager: Lead, Elevate Service Excellence

Nexeo Plastics, LLC; The Woodlands (TX); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Nexeo Plastics, LLC is seeking a Customer Experience Manager in The Woodlands, TX who will lead a high-performing CX team and partner across Sales, Credit, Operations, and Order Management to deliver proactive, customer-focused outcomes.

You will coach specialists, manage escalations, review NCARs, and drive continuous improvement to ensure on-time delivery and exceptional service across our global customer base.

Qualifikationen

• Associate or Bachelor’s degree preferred.
• Bachelor's degree or equivalent work experience.
• 2+ years of management/supervisory experience strongly preferred.
• Customer Service experience required.
• Proven communication skills.
• Demonstrated execution of leadership including accountability, engagement, and empowerment.
• Expert knowledge of SAP.
• User of CRM or ERP systems such as Salesforce.com or similar applications.
• Proficient computer skills in Excel, Word, and PowerPoint are required.

Aufgaben

• Serve as the primary escalation point for customer service issues, ensuring timely resolution and customer satisfaction.
• Escalate product delays, supplier stock-outs, and service failures that may impact on-time delivery.
• Review customer escalations, identify root causes, and implement corrective actions to prevent recurrence.
• Partner with Sales, Credit, Operations, Order Management, and other cross-functional teams to resolve issues and enhance customer experience.
• Ensure customer-facing issues are addressed professionally, proactively, and in alignment with company expectations.

Kenntnisse

Management experience

Customer service experience

Communication skills

Coaching

Team leadership

Time management

Bilingual English/Spanish

Travel readiness

Ausbildung

Associate or Bachelor’s degree preferred

Bachelor's degree or equivalent work experience

Tools

SAP

Salesforce

Excel

Word

PowerPoint

Jobbeschreibung

Nexeo Plastics, LLC is seeking a Customer Experience Manager in The Woodlands, TX who will lead a high-performing CX team and partner across Sales, Credit, Operations, and Order Management to deliver proactive, customer-focused outcomes.

You will coach specialists, manage escalations, review NCARs, and drive continuous improvement to ensure on-time delivery and exceptional service across our global customer base.