Growth-Oriented Office Manager - Insurance Team Lead

David Steinbach - State Farm Agent; Naperville (IL); On-site; USD 30,000 - 60,000; Full time

Job summary

David Steinbach - State Farm Agent in Naperville, IL seeks an energetic Office Manager to join a growing agency team. This role focuses on delivering value-based conversations and exceptional customer experiences while supporting daily operations in a fast-paced environment.

You will build relationships, handle inquiries about insurance options, and assist with policy changes, billing, and claims. The position offers salary plus commission, paid time off, and opportunities for advancement within

Qualifications

• Excellent interpersonal and communication skills with customers.
• Organizational and time-management abilities for a busy office.
• Self-motivated and proactive with a customer-service focus.
• Ability to work well in a team within an agency setting.
• Willingness to obtain Property & Casualty and Life & Health licenses.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based approach.
• Develop leads, schedule appointments, identify needs, and market products and services.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Relating to customers

People skills

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

David Steinbach - State Farm Agent in Naperville, IL seeks an energetic Office Manager to join a growing agency team. This role focuses on delivering value-based conversations and exceptional customer experiences while supporting daily operations in a fast-paced environment.

You will build relationships, handle inquiries about insurance options, and assist with policy changes, billing, and claims. The position offers salary plus commission, paid time off, and opportunities for advancement within