Customer Experience Manager (Fully Remote)

Health-E Commerce; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Wellness programs

Professional development

Job summary

Health-E Commerce is hiring for a remote CX leader to drive customer experience operations across the organization. You will guide a growing CX team and own end-to-end processes ensuring exceptional service.

Qualified candidates have 4+ years in CX and experience managing at least two people, with a preference for healthcare background and strong analytics capabilities. This role supports a remote-first culture with flexible PTO and comprehensive benefits.

Qualifications

• 4+ years CX experience with team leadership responsibilities.
• Healthcare domain preferred with strong analytics capability.

Responsibilities

• Lead CX operations and team development.
• Manage escalations and cross-functional resolution.

Skills

CX operations

Team leadership

Escalation management

Analytics

Job description

• Lead CX operations and team development.
• Manage escalations and cross-functional resolution.

Qualifications:

• 4+ years CX, 2+ people management.
• Healthcare preferred; strong analytics.

Compensation & Culture:

• $80k-$100k salary plus bonus and benefits.
• 100% remote, flexible PTO, wellness and development.

Health-E Commerce

Health-E Commerce operates Patiently, a telehealth platform focused on patient experience. The company promotes a remote-first culture emphasizing professional development and cross-functional collaboration.