Senior Account Manager

Joseph T. Ryerson & Son, Inc; Milwaukee (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Ryerson, a leading provider of industrial metal products and services, seeks an Outside Account Manager to nurture and expand transactional business with current and past customers in Milwaukee and nearby markets. You will build relationships with purchasing decision makers, coordinate with inside sales, credit, inventory, and other teams, and use market insights to shape sales strategies.

A customer‑focused, collaborative approach is essential.

Qualifications

• Bachelor's degree preferred, marketing or business field of study.
• 3–5 years of sales experience in metals service center or similar industrial sales.
• Proficiency with MS Office; SAP and Salesforce.com experience highly desired.
• Strong customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills.

Responsibilities

• Build and maintain relationships with contacts at all levels, especially purchasing decision makers.
• Collaborate with inside sales, credit center, inventory managers, and other departments to achieve objectives.
• Understand competitive environment and provide market intelligence to sales management.
• Increase revenue from assigned customers by selling value-added services and programs.
• Manage customer accounts, including margin analysis and information sharing.
• Develop and implement sales programs while promoting E-Commerce capabilities.
• Execute daily call planning to keep customers informed about industry trends and Ryerson capabilities.
• All other duties as assigned or changed as needed.

Skills

Relationship building

Negotiation skills

Communication skills

Teamwork / collaboration

Business development

Education

Bachelor's degree

Tools

MS Office

SAP

Salesforce.com

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Are you passionate about building and nurturing customer relationships? As an Outside Account Manager at Ryerson, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support.

Roles and Responsibilities

• Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives
• Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives
• Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions
• Increases revenue from assigned customers by selling value-added services and programs; grows new business by increasing sales through profitable transactional growth
• Manages customer accounts, including implementation of memorandum of understanding margin analysis, competitive market information, and quality improvement initiatives
• Develop and implements appropriate sales and commercial programs while promoting our E-Commerce capabilities
• Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson's ability to assist customers in adapting to change
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree preferred (preferably in marketing, business, or a related field of study) or related experience
• Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background
• Proficiency with MS Office a must, SAP and Salesforce.com experience are highly desired
• Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment
• Effective problem-solving/conflict-resolution skills and the ability to maintain confidentiality
• Highly motivated with a demonstrated ability to build strong relationships quickly
• An aggressive, competitive, and self-motivated attitude is essential

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.