Customer Experience Manager

LinkedIn - Jobboard; Janesville (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Customer Experience Manager to join their team. This role emphasizes providing exceptional service to valued guests and fostering a collaborative work environment. The ideal candidate will thrive in a supportive culture that prioritizes personal and professional growth. With a focus on integrity and customer satisfaction, you'll assist customers with inquiries, manage order statuses, and lead a team of Customer Experience Professionals. If you're ready to make a meaningful impact in a community-oriented company, this opportunity is perfect for you.

Benefits

Employee Stock Ownership Plan (ESOP)

Paid-Time Off

Paid birthday holiday

Paid Parental Leave

Educational Reimbursement

Generous product discount

401K retirement plan with company match

Health, Life, Dental, and Vision Insurance

Long, short term disability insurance

Fun company activities

Qualifications

• Exceptional written and verbal communication skills are essential.
• Prior experience in a customer service related field preferred.

Responsibilities

• Assist customers regarding order status and process payments.
• Resolve customer issues and complaints in a timely manner.
• Lead Customer Experience Professionals on day-to-day tasks.

Skills

Customer Service

Communication Skills

Problem-Solving

Cash Handling

Attention to Detail

Education

High School Diploma or equivalent

Tools

Office Equipment

Job description

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Brief Description
Ashley HomeStore is actively seeking individuals with a passion for personal and professional growth. If you possess these qualities, we invite you to join our team as Customer Experience Manager!

In this role, you will be responsible for providing exceptional customer service to our valued guests, exemplifying our core values of integrity, service, and customer satisfaction.

We're committed to providing a supportive and collaborative work environment where our employees can thrive both personally and professionally.

Who we are:
BostonFAM is not your typical retail furniture company. We're an employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.

Our success is built on the success of our employee-owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Paid birthday holiday
• Paid Parental Leave
• Educational Reimbursement
• Generous product discount
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Fun company activities - involvement in the community!

What you will be doing each day:

• Assisting customers in-person and over the phone regarding the status of their order
• Billing or account questions, receive and process payments
• Assist with financing and troubleshooting and work to resolve customer issues/complaints in a timely manner
• Assist the sales team to provide comprehensive support to Spanish-speaking customers, facilitating seamless communication and a positive customer experience.
• Offer prompt assistance to our customers by addressing their inquiries, resolving issues, and providing relevant information to ensure their satisfaction and loyalty.
• Lead Customer Experience Professionals on day-to-day tasks

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.

We are looking for individuals with:

• The ideal candidate must be computer literate, dependable and have exceptional written and verbal communication skills with listening skills.
• Good reasoning, resourcefulness and problem-solving skills.
• A familiarity with office equipment, credit and collection skills.
• Attention to detail.
• Cash handling experience.
• Prior experience in a customer service related field would be preferred.
• Willing to work retail hours including weekends and holidays.

To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Retail