Customer Experience & Loss Prevention Associate

The TJX Companies, Inc.; Salem (NH); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare benefits

Career growth opportunities

Job summary

The TJX Companies, Inc. in Salem, NH is seeking a Customer Service Associate to support a positive shopping experience and work closely with store teams and Loss Prevention.

You will engage customers, provide timely service, and contribute to safety and shrink reduction initiatives. Key responsibilities include handling checkout procedures, maintaining a respectful store environment, and adhering to labor laws while supporting various duties as needed.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Customer service

Communication

Flexibility

Retail experience

Job description

The TJX Companies, Inc. in Salem, NH is seeking a Customer Service Associate to support a positive shopping experience and work closely with store teams and Loss Prevention.

You will engage customers, provide timely service, and contribute to safety and shrink reduction initiatives. Key responsibilities include handling checkout procedures, maintaining a respectful store environment, and adhering to labor laws while supporting various duties as needed.