Customer Experience & Logistics Specialist

Holmen-Cheese-LL; Holmen (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Holmen Cheese seeks a Customer Service Specialist in Wisconsin to ensure accurate sales orders, high customer satisfaction, and cross-departmental collaboration. The role includes warehouse visits, sample prep up to 50lbs, and using ERP, Excel, and Outlook for efficient operations.

The ideal candidate will combine strong communication with problem-solving and multitasking abilities while supporting order fulfillment and timely delivery across teams.

Qualifications

• We are looking for a team member who can join a dynamic team and contribute right away.
• To be successful in this role the team member will have good computer skills, exceptional customer service skills, critical thinking, mult-tasking and problem-solving skills.
• In this role the team member will need to be able to think on their feet when dealing with customers both internal and external.

Responsibilities

• Receive calls, emails, mail and small parcel packages and direct as needed.
• Welcomes visitors and notifies appropriate staff of their arrival.
• Ensures entry way and conference rooms are cleaned and supplied as needed.
• Receive customer communication via telephone, email, mailings, and to support the sales and account management efforts of the sales team.
• Build and maintain customer relationships and effectively interact with all departments to resolve issues in a timely manner.
• Maintain designated inventory rack in the warehouse for customer samples.
• Pick product from warehouse, convert, package and ship sample requests in a timely manner.
• Entering sales orders into the company ERP system.
• Support in client interactions and solving customer issues to ensure customer satisfaction.
• Ensure reporting and communication is frequent and bi-directional within team and internal departments.
• Monitor Sales Order status report to ensure customer expectations for delivery are communicated and met.
• Utilize troubleshooting and time management skills to exceed customer expectations.
• Help coordinate outbound trucking to ensure timely delivery of goods.
• Support warehouse team by scheduling outbound shipments.
• Assist drivers with directions to the facility as needed.
• Ensure export paperwork is done for shipments if applicable.
• Ensure customer pricing is communicated correctly and up to date in ERP system.
• Involvement in monthly Sales and R&D pipeline meetings.
• Perform other duties or responsibilities as assigned.
• Monday-Friday 8:00am-4:30pm (half hour lunch).

Skills

Customer service

Excel

ERP systems

Outlook

Problem solving

Teamwork

Tools

Microsoft Excel

ERP System

Job description

Holmen Cheese seeks a Customer Service Specialist in Wisconsin to ensure accurate sales orders, high customer satisfaction, and cross-departmental collaboration. The role includes warehouse visits, sample prep up to 50lbs, and using ERP, Excel, and Outlook for efficient operations.

The ideal candidate will combine strong communication with problem-solving and multitasking abilities while supporting order fulfillment and timely delivery across teams.