Customer Experience & Logistics Coordinator (Full-Time)

Doughboy Restaurant Group; Alsip (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free Health Insurance

Dental and Vision

Optional life insurance

Paid time off

401k

Job summary

Stan's Donuts & Coffee in Alsip, IL is seeking a dedicated Customer Service Representative with strong communication and logistics coordination skills to ensure timely and accurate fulfillment of customer orders. You will handle inquiries, resolve issues, and collaborate with logistics and production teams to deliver a positive customer experience.

The ideal candidate will have experience in logistics, order coordination, or operations, with the ability to maintain detailed records and provide

Qualifications

• Proven ability to handle customer inquiries efficiently and deliver a positive experience.
• Background in logistics, order coordination, or operations.
• Ability to manage orders and coordinate with internal teams.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring a positive outcome.
• Provide accurate information about products/services and guide customers through purchasing.
• Maintain detailed records of customer interactions, orders, and transactions.
• Coordinate with logistics, operations, and other departments to ensure accurate processing and on-time delivery.
• Track orders, address delivery issues, and communicate updates to customers and internal teams.
• Collaborate with other departments to meet customer needs.
• Stay updated on product knowledge and company policies to provide accurate information.
• Multitask and maintain strong attention to detail.
• Proficiency with computers and customer support tools.
• Prior experience in logistics, order fulfillment, distribution, or transportation is preferred.

Skills

Customer Service

Logistics knowledge

Order coordination

Problem solving

Communication

Detail oriented

Tools

CRM software

MS Office

Job description

Stan's Donuts & Coffee in Alsip, IL is seeking a dedicated Customer Service Representative with strong communication and logistics coordination skills to ensure timely and accurate fulfillment of customer orders. You will handle inquiries, resolve issues, and collaborate with logistics and production teams to deliver a positive customer experience.

The ideal candidate will have experience in logistics, order coordination, or operations, with the ability to maintain detailed records and provide