Customer Experience & Logistics Coordinator (3PL)

InterChange Group, Inc.; Harrisonburg (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision

401K Plan with up to 4% Match

Wellness Reimbursement

Life Insurance

Paid Time Off

Job summary

InterChange Group, Inc. in Harrisonburg, VA seeks an organized administrative coordinator to manage inbound receipts and outbound shipments. You will serve as the customer liaison and coordinate with warehouse operations to ensure accurate order processing and timely communication.

You will handle WMS data entry, order generation, inventory checks, and documentation processing while supporting billing reconciliations and invoicing. A team-oriented environment is offered with competitive benefits.

Qualifications

• Minimum of two years’ experience with an enterprise-level software package.
• At least three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Skills

Enterprise software experience

Microsoft Office (Word, Excel, Outlook

EDI knowledge

Team environment experience

Education

High school diploma or GED

Job description

InterChange Group, Inc. in Harrisonburg, VA seeks an organized administrative coordinator to manage inbound receipts and outbound shipments. You will serve as the customer liaison and coordinate with warehouse operations to ensure accurate order processing and timely communication.

You will handle WMS data entry, order generation, inventory checks, and documentation processing while supporting billing reconciliations and invoicing. A team-oriented environment is offered with competitive benefits.