Customer Experience & Logistics Coordinator

gobravvo; Baytown (TX); On-site; USD 22,000 - 34,000; Full time

Job summary

Gobravvo in Baytown, TX is seeking a Customer Service Coordinator to bridge customers and internal teams in a fast-paced industrial setting.

In this full-time role, you’ll manage customer orders, support logistics, and ensure accurate, timely communication with sales, operations, and shipping.Ideal candidates bring experience in customer service or supply chain, proficiency with ERP systems such as SAP, strong organizational skills, and a collaborative mindset.

Qualifications

• Previous experience in customer service, order management, logistics coordination, or supply chain.
• Experience coordinating with sales, logistics, and operations to fulfill orders.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Manage customer orders, requests, and inquiries with professionalism and efficiency.
• Coordinate with sales, operations, and logistics teams to support seamless order fulfillment.
• Monitor shipping schedules, order status, inventory availability, and delivery timelines.
• Address customer concerns, investigate shipping delays, and resolve order discrepancies promptly.
• Maintain accurate order records, documentation, and scheduling information within the system.
• Prioritize multiple tasks and deadlines while maintaining attention to detail.
• Follow up on outstanding issues to ensure a positive customer experience.
• Identify and recommend process improvements to enhance operational efficiency.

Skills

Customer service

Order management

Logistics coordination

ERP systems (SAP)

Communication skills

Tools

SAP ERP

Microsoft Office

Job description

Gobravvo in Baytown, TX is seeking a Customer Service Coordinator to bridge customers and internal teams in a fast-paced industrial setting.

In this full-time role, you’ll manage customer orders, support logistics, and ensure accurate, timely communication with sales, operations, and shipping.Ideal candidates bring experience in customer service or supply chain, proficiency with ERP systems such as SAP, strong organizational skills, and a collaborative mindset.