Customer Experience & Loan Services Specialist

Farm Credit Services; Dover (DE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance with dental and vision care options

401(k) with significant employer matching

Paid time off, holidays, and volunteer time

Tuition reimbursement and training opportunities

Student loan reimbursement

Leadership and career development opportunities

Paid maternity and bonding leave

Paid short-term disability

Fun and inclusive work environment

Job summary

Farm Credit Services is seeking a Customer Services Specialist for their Dover, DE branch. In this full-time role, you will provide account information, process customer service requests, and handle a variety of clerical duties. Candidates should have customer service experience, ideally in banking, and strong communication skills to succeed.

The position offers a salary range of $40,000 – $50,000, benefits including medical insurance, 401(k) matching, and a collaborative work environment.

Qualifications

• Customer service experience preferred; training in banking or finance industry a plus.
• 2-5+ years of related work experience preferred.
• Experience in a fast-paced environment is advantageous.

Responsibilities

• Provide account information to customers in person, over the phone, and via email.
• Process customer service requests and handle account inquiries.
• Perform various clerical and office duties supporting the local branch.

Skills

Excellent communication & interpersonal relations skills

Excellent organizational skills

Moderate knowledge of software applications

Ability to work on multiple projects

Adaptability to a changing work environment

Education

Customer service experience or training in banking

Job description

Farm Credit Services is seeking a Customer Services Specialist for their Dover, DE branch. In this full-time role, you will provide account information, process customer service requests, and handle a variety of clerical duties. Candidates should have customer service experience, ideally in banking, and strong communication skills to succeed.

The position offers a salary range of $40,000 – $50,000, benefits including medical insurance, 401(k) matching, and a collaborative work environment.