Customer Experience & Leasing Manager

Thesciongroupllc; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Job summary

Thesciongroupllc seeks a Customer Experience Manager to ensure high-quality customer service in student living. This role involves supporting sales goals, overseeing team development, and enhancing customer relationships. Ideal candidates should have customer service experience, leadership skills, and a customer-centric mindset.

The position requires strong verbal and written communication abilities, proficiency in property management systems, and a commitment to fostering a positive work environment.

Qualifications

• Minimum of two years in customer service or community management.
• Ability to work up to six days per week.
• Proficient in Microsoft Office and Property Management Systems.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and develop team members in a positive environment.
• Assist in planning and executing turnover processes.
• Inspect and report on property appearance and maintenance.
• Manage customer sales and marketing activities.

Skills

Customer-centric mindset

Marketing and leasing

Exceptional communication

Strong organizational skills

Analytical skills

Education

College graduate preferred

Tools

Entrata (Property Management System)

Microsoft Office

Social Media Platforms

Job description

Thesciongroupllc seeks a Customer Experience Manager to ensure high-quality customer service in student living. This role involves supporting sales goals, overseeing team development, and enhancing customer relationships. Ideal candidates should have customer service experience, leadership skills, and a customer-centric mindset.

The position requires strong verbal and written communication abilities, proficiency in property management systems, and a commitment to fostering a positive work environment.