Customer Experience Leader & Workforce Strategist - Retail

Saks Fifth Avenue Llc; Georgia; On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Job summary

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead service excellence and optimize staffing. You’ll coach teams, use KPIs to guide decisions, and act as the store leader in the Store Director’s absence, ensuring seamless operations and an elevated customer experience.

You will drive clienteling initiatives, resolve escalated issues, and partner with leadership to align resources with business priorities, while maintaining high performance and

Qualifications

• Experience leading a customer-focused retail team.
• Ability to analyze business data and KPIs to drive decisions.
• Proven track record in creating schedules and optimizing staffing.

Responsibilities

• Model and reinforce service behaviors to create exceptional customer experiences.
• Lead resolution of escalated customer issues and train on service recovery.
• Own workforce management by creating strategic schedules and aligning staffing to traffic patterns.
• Act as de facto store leader in the Store Director’s absence, ensuring smooth operations.
• Develop clienteling strategies to drive personalized outreach and loyalty.

Skills

Leadership

Customer service

Data analysis

Workforce planning

Coaching

Communication

Job description

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead service excellence and optimize staffing. You’ll coach teams, use KPIs to guide decisions, and act as the store leader in the Store Director’s absence, ensuring seamless operations and an elevated customer experience.

You will drive clienteling initiatives, resolve escalated issues, and partner with leadership to align resources with business priorities, while maintaining high performance and