Customer Experience Leader & Team Coach

Vernondonovan; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

Vernondonovan is seeking a Service Manager to enhance customer experiences and support agency growth. In this role, you will oversee the customer service team, manage relations, and implement policies.

The ideal candidate should have over 5 years of customer service experience, including 2 years in a managerial position, alongside leadership and communication skills. This position promises growth opportunities for passionate, sales-minded individuals who excel in a team environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership skills

Communication skills

Problem-solving abilities

Job description

Vernondonovan is seeking a Service Manager to enhance customer experiences and support agency growth. In this role, you will oversee the customer service team, manage relations, and implement policies.

The ideal candidate should have over 5 years of customer service experience, including 2 years in a managerial position, alongside leadership and communication skills. This position promises growth opportunities for passionate, sales-minded individuals who excel in a team environment.