Customer Service Manager (bilingual)

MXHR; Miramar (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

A human resources service company in Florida is seeking a mid-senior level leader to oversee a team of product experts. Responsibilities include coaching employees to meet performance goals, establishing benchmarks, and resolving customer conflicts. Candidates should have a bachelor's degree, 3+ years of customer service experience, and excellent communication skills. This is a full-time role.

Qualifications

• 3+ years of customer service experience required.
• Excellent communication and proficiency in Microsoft Office are critical.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Responsibilities

• Provide leadership and coaching to meet performance goals.
• Establish performance benchmarks for the team.
• Resolve customer conflicts and handle escalations.

Skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office

Communication

Customer Service

Team Leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Overview

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Human Resources Services