Experience Leader: Elevate Store & Pet Parent Experience

PetSmart; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Tuition Assistance

Associate discounts

Career pathing

Development opportunities

Job summary

A leading pet care company in Grand Rapids, Michigan is seeking an Assistant Store Manager for Customer Experience. This role involves providing exceptional service while ensuring store operations effectively support customer needs and safety. With responsibilities in managing a team, you will also be accountable for driving business metrics and enhancing the overall pet parent experience. Candidates must possess retail leadership experience along with strong communication and organizational skills to thrive in this dynamic environment.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule for evenings and weekends.
• Proficiency in computer applications.

Responsibilities

• Lead store operations and ensure excellent customer experiences.
• Participate in recruitment, hiring, and coaching of associates.
• Manage store P&L and drive sales growth initiatives.

Skills

Retail leadership experience

Customer service skills

Strong communication skills

Organizational skills

Ability to handle pressure

Job description

A leading pet care company in Grand Rapids, Michigan is seeking an Assistant Store Manager for Customer Experience. This role involves providing exceptional service while ensuring store operations effectively support customer needs and safety. With responsibilities in managing a team, you will also be accountable for driving business metrics and enhancing the overall pet parent experience. Candidates must possess retail leadership experience along with strong communication and organizational skills to thrive in this dynamic environment.