Customer Experience Leader - Service & Ops

Welbilt; Mayfield Heights (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness program

Employee assistance program

Tuition assistance

Paid time off (PTO)

Job summary

Welbilt is seeking a Customer Service Manager to foster a responsive customer service culture in Mayfield Heights, OH. You'll lead the customer service organization, managing challenges and delivering exceptional service through a process-focused approach.

Qualified candidates will possess a Bachelor's Degree and strong interpersonal skills, managing sales order entries and ensuring an exceeding customer experience while collaborating with various teams.

Qualifications

• High sense of best-in-class customer service and a personality that helps others.
• Flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
• Excellent organizational and interpersonal skills with the ability to connect and communicate with different audiences.

Responsibilities

• Lead customer service teams to ensure sales order entry and order management meet business requirements.
• Identify and resolve customer concerns to drive a customer-centric culture.
• Collaborate with cross-functional teams to identify opportunities for process improvements.

Skills

Best-in-class customer service

Organizational skills

Interpersonal skills

Knowledge of logistics processes

Microsoft Office proficiency

Education

Bachelor's Degree

Job description

Welbilt is seeking a Customer Service Manager to foster a responsive customer service culture in Mayfield Heights, OH. You'll lead the customer service organization, managing challenges and delivering exceptional service through a process-focused approach.

Qualified candidates will possess a Bachelor's Degree and strong interpersonal skills, managing sales order entries and ensuring an exceeding customer experience while collaborating with various teams.