Customer Operations & Logistics Leader

Cleveland Kitchen; Cleveland (OH); On-site; USD 70,000 - 98,000; Full time

Job summary

Cleveland Kitchen is seeking a Customer Operations Manager to own the relationship with our 3PL partners and internal warehouse team, while overseeing daily order and customer-service operations to keep product flowing to customers.

You will support quality and food safety with data and documentation for shipment-related investigations and claims. Strong analytics and cross-functional collaboration are essential.

Qualifications

• 2+ years in a logistics-related role (internal freight/transportation or 3PL/freight).
• Comfort with inventory tracking, allocation, or order-management systems (lot tracking, shelf-life).
• Ability to manage multiple daily priorities across warehouse, 3PL, and customer-facing issues with accuracy.
• Analytical mindset for pulling data into a clear narrative to support investigations.
• Clear, professional communicator capable of holding 3PL and internal teams accountable.

Responsibilities

• Own 3PL relationship management and day-to-day performance vs SLAs.
• Coordinate daily between 3PL and internal warehouse/shipping teams on inbound/outbound activity.
• Provide accurate shipping documentation and shelf-life requirements for outbound orders.
• Manage dock scheduling and review daily for conflicts; support returns and RMA processes.
• Support claims and deductions with well-documented findings.
• Own KPI tracking (OTIF and logistics scorecards) and drive corrective actions.
• Oversee order operations; supervise Customer Operations Coordinator and review orders for accuracy.
• Assist in allocation, communication of shortages, and system updates; support Commercial team to resolve customer issues.
• Troubleshoot EDI and other automated order-processing systems; partner with IT as needed.

Skills

Logistics experience

Inventory systems

Operational rigor

Analytical mindset

Communication

Systems proficiency

Tools

Excel

EDI

OpenDock

ERP/OMS

Job description

Cleveland Kitchen is seeking a Customer Operations Manager to own the relationship with our 3PL partners and internal warehouse team, while overseeing daily order and customer-service operations to keep product flowing to customers.

You will support quality and food safety with data and documentation for shipment-related investigations and claims. Strong analytics and cross-functional collaboration are essential.