Customer Service Manager: Lead Process & CX Excellence

Cleveland Range; Cleveland (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) savings plan

Wellness Program

Tuition Assistance

Holiday Pay opportunities

Paid Time Off

Job summary

Cleveland Range, a leading designer and manufacturer of steam cooking equipment, seeks a Customer Service Manager to lead the service organization and drive a customer-focused culture for end users in the market.

Responsibilities include managing the customer service team, improving order entry and management, and collaborating with cross-functional teams to meet growth goals and deliver best-in-class service. This exempt role offers a comprehensive benefits package.

Qualifications

• Must have a strong, customer-focused service mindset and leadership capability.
• Strong ability to communicate across teams and departments.
• Experience with ERP systems and order management processes preferred.

Responsibilities

• Direct and develop the Customer Service team to meet performance goals.
• Improve processes to enhance customer satisfaction and reduce lead times.
• Collaborate with shipping, production, and warehouse to optimize costs and on-time delivery.

Skills

Customer service

Leadership

Communication

Interpersonal skills

ERP knowledge

Microsoft Office

Tools

Outlook

Excel

Word

PowerPoint

Teams

Job description

Cleveland Range, a leading designer and manufacturer of steam cooking equipment, seeks a Customer Service Manager to lead the service organization and drive a customer-focused culture for end users in the market.

Responsibilities include managing the customer service team, improving order entry and management, and collaborating with cross-functional teams to meet growth goals and deliver best-in-class service. This exempt role offers a comprehensive benefits package.