Customer Experience Leader - Remote, Global Impact

EXANTE; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Work from home

Office or hybrid options

Flexible benefits

Continuous learning

Global exposure

Zusammenfassung

EXANTE is hiring a Customer Experience Manager to champion service excellence across teams and act as the voice of the customer. You will drive initiatives that raise satisfaction and loyalty, and own escalation handling for key clients.

Reporting to the Marketing Director, you will collaborate across functions to implement improvements, track metrics, and support a customer-centric culture in a remote US role.

Qualifikationen

• Leadership and collaboration to drive results in a complex org.
• Customer-first mindset with strong stakeholder management.
• Commercial thinking with a track record in regulated markets.
• Analytical decision-making using data to measure impact.
• Clear communication of complex concepts.

Aufgaben

• Represent the customer voice; collaborate with teams to prioritise and deliver projects.
• Track and boost satisfaction; build metrics framework and gather client feedback.
• Lead a customer-first culture; hold teams accountable for service quality.
• Own escalations for key clients; coordinate actions to resolve complex cases.
• Monitor market trends and propose improvements to enhance experience.

Kenntnisse

Leadership

Collaboration

Customer focus

Commercial mindset

Analytical

Communication

Industry experience

Jobbeschreibung

EXANTE is hiring a Customer Experience Manager to champion service excellence across teams and act as the voice of the customer. You will drive initiatives that raise satisfaction and loyalty, and own escalation handling for key clients.

Reporting to the Marketing Director, you will collaborate across functions to implement improvements, track metrics, and support a customer-centric culture in a remote US role.