Customer Experience Leader - Outreach & Flexible Hours

Crate and Barrel; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading retail company in New York is looking for a Team Leader – Customer Experience & Outreach to drive sales and ensure exceptional customer service. You'll coach the sales team and manage store operations, contributing to a dynamic store environment. Ideal candidates will have over a year of retail leadership experience and strong communication skills. The role also requires the ability to work flexible hours, including evenings and weekends, to maintain smooth store operations.

Qualifications

• 1+ years customer service or retail leadership experience.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates on exceptional performance.
• Partner with the Assistant Store Leader to train and develop associates.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem-solving skills

Tools

Microsoft Office

Google applications

Computer systems and tablet devices

Job description

A leading retail company in New York is looking for a Team Leader – Customer Experience & Outreach to drive sales and ensure exceptional customer service. You'll coach the sales team and manage store operations, contributing to a dynamic store environment. Ideal candidates will have over a year of retail leadership experience and strong communication skills. The role also requires the ability to work flexible hours, including evenings and weekends, to maintain smooth store operations.