Customer Experience Leader, Integrated Logistics

Maersk; Town of Sweden (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Damco Spain SL is seeking a Customer Experience Consultant to lead the customer journey across Integrated logistics. This role is pivotal in ensuring operational excellence, contract fulfillment, and continuous improvement. Applicants should possess strong ownership, problem-solving skills, and fluency in English and Swedish. Responsibilities include managing customer relationships, supporting digital adoption, and enhancing service delivery. The role emphasizes collaboration to drive growth and value creation for customers.

Qualifications

• Strong ownership mindset and accountability.
• Customer-first and improvement-oriented mindset.
• Excellent communication and stakeholder management skills.
• Problem-solving skills with the ability to navigate complex organizations.
• Fluency in English and Swedish.
• Product knowledge within Integrated logistics solutions.
• Background in SCM, customs, 4PL, or inland transport.
• Data-savvy with strong analytical skills.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Own and manage customer-facing processes locally and globally.
• Deliver on customer commitments while maintaining high quality standards.
• Support and drive digital adoption and self-service solutions.
• Identify, address, and resolve customer complaints effectively.
• Continuously identify improvement opportunities for ease of business.

Skills

Strong ownership mindset and accountability

Customer-first and improvement-oriented mindset

Excellent communication and stakeholder management skills

Problem-solving skills

Fluency in English

Fluency in Swedish

Product knowledge within Integrated logistics solutions

Data-savvy with strong analytical skills

Education

Background in SCM, customs, 4PL, or inland transport

Job description

Damco Spain SL is seeking a Customer Experience Consultant to lead the customer journey across Integrated logistics. This role is pivotal in ensuring operational excellence, contract fulfillment, and continuous improvement. Applicants should possess strong ownership, problem-solving skills, and fluency in English and Swedish. Responsibilities include managing customer relationships, supporting digital adoption, and enhancing service delivery. The role emphasizes collaboration to drive growth and value creation for customers.