Customer Experience Consultant

Damco Spain SL; Town of Sweden (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Damco Spain SL is seeking a Customer Experience Consultant to lead the customer journey across Integrated logistics. This role is pivotal in ensuring operational excellence, contract fulfillment, and continuous improvement. Applicants should possess strong ownership, problem-solving skills, and fluency in English and Swedish. Responsibilities include managing customer relationships, supporting digital adoption, and enhancing service delivery. The role emphasizes collaboration to drive growth and value creation for customers.

Qualifications

• Strong ownership mindset and accountability.
• Customer-first and improvement-oriented mindset.
• Excellent communication and stakeholder management skills.
• Problem-solving skills with the ability to navigate complex organizations.
• Fluency in English and Swedish.
• Product knowledge within Integrated logistics solutions.
• Background in SCM, customs, 4PL, or inland transport.
• Data-savvy with strong analytical skills.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Own and manage customer-facing processes locally and globally.
• Deliver on customer commitments while maintaining high quality standards.
• Support and drive digital adoption and self-service solutions.
• Identify, address, and resolve customer complaints effectively.
• Continuously identify improvement opportunities for ease of business.

Skills

Strong ownership mindset and accountability

Customer-first and improvement-oriented mindset

Excellent communication and stakeholder management skills

Problem-solving skills

Fluency in English

Fluency in Swedish

Product knowledge within Integrated logistics solutions

Data-savvy with strong analytical skills

Education

Background in SCM, customs, 4PL, or inland transport

Job description

Customer Experience Consultant – Integrated

As a Customer Experience Consultant – Integrated, you will play a key role in delivering an outstanding, end-to-end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers, you will ensure operational excellence, contract fulfillment, and continuous improvement—while identifying opportunities to add value through digital solutions and cross‑selling initiatives.

This role sits within the Integrated Customer Experience organization, with primary focus on offering end-to-end supply chain solutions to customers.

What You’ll Be Responsible For

Drive Customer Experience & Operational Excellence

• Act as the primary point of contact for assigned customers, handling day‑to‑day coordination and service queries.
• Own and manage customer‑facing processes both locally and globally, ensuring stability and long‑term partnership.
• Deliver on customer commitments while maintaining high operational and service‑quality standards aligned to IOP and SOP outputs.
• Support and drive digital adoption and self‑service solutions to enable scalable, consistent service delivery.
• Identify, address, and resolve customer complaints—both proactive and reactive—navigating the Maersk network to deliver effective solutions.
• Continuously identify improvement opportunities that enhance ease of doing business with Maersk.

Enable Growth & Value Creation

• Identify upselling and cross‑selling opportunities aligned with customer needs and immediate value.
• Collaborate closely with Sales and Product teams to reinforce contract fulfillment and improve fulfillment ratios.
• Support revenue protection by ensuring solution viability and minimizing operational disruptions.

What We’re Looking For

• Strong ownership mindset and accountability
• Customer‑first and improvement‑oriented mindset
• Excellent communication and stakeholder management skills
• Problem‑solving skills with the ability to navigate complex organizations
• Fluency in English and Swedish
• Product knowledge within Integrated logistics solutions
• Background in SCM, customs, 4PL, or inland transport
• Data‑savvy with strong analytical skills

We look forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.