Customer Experience Leader | Flexible Hours & Growth

Maersk; West Valley City (UT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk in Utah is seeking a Customer Service Manager to lead a team of service agents and supervisors, shaping world-class support processes for our brands. The role trains and develops staff while driving performance metrics and client satisfaction.

You will partner with the sales team, anticipate client needs, and implement strategies to attract top talent, elevating retention and service quality. This position is on-site in West Valley City, UT.

Qualifications

• Proven ability to build partnerships and work collaboratively toward goals.
• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Proficiency in MS Office applications.
• Maintain enthusiasm and a positive attitude under pressure.

Responsibilities

• Lead the customer service team and supervisors to deliver best-in-class service.
• Provide frequent, comprehensive feedback to staff.
• Handle customer calls with courtesy and professionalism.
• Develop and implement strategies to attract top talent and boost retention.
• Collaborate with sales to support client retention and growth.
• Oversee client reporting and corrective action requirements as needed.

Skills

Partnerships

Interpersonal skills

Time management

MS Office

Positive attitude

Detail oriented

Performance culture

Task management

Accountability

Tools

MS Office

Job description

Maersk in Utah is seeking a Customer Service Manager to lead a team of service agents and supervisors, shaping world-class support processes for our brands. The role trains and develops staff while driving performance metrics and client satisfaction.

You will partner with the sales team, anticipate client needs, and implement strategies to attract top talent, elevating retention and service quality. This position is on-site in West Valley City, UT.