Customer Experience Leader (ERP & Operations)

CFS; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

PTO

401(k) with company match

Job summary

CFS in Morgantown, WV seeks a Customer Service Manager to lead the customer experience strategy within a growing organization. The role oversees a customer service function with visibility across Sales, Operations, Purchasing, and Marketing to drive improvements that boost satisfaction and business performance.

You will mentor and develop a customer service team, partnering with cross-functional leaders to enhance efficiency and service delivery.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 5+ years of customer service experience.
• Prior customer service leadership or management experience preferred.
• Experience with ERP systems in a manufacturing environment preferred.
• Proficiency with Microsoft Office and Google Workspace applications.

Responsibilities

• Oversee daily customer service operations and team workflow.
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management.
• Review and process customer orders while ensuring accurate account information.
• Resolve escalated customer concerns and implement service improvements.
• Collaborate with internal departments to address customer and operational challenges.
• Track service metrics, generate reports, and establish customer service goals.

Skills

Customer service leadership

Customer service experience

Cross-functional collaboration

Process improvement

Education

High school diploma

Bachelor's degree

Tools

ERP systems (manufacturing)

Microsoft Office

Google Workspace

Job description

CFS in Morgantown, WV seeks a Customer Service Manager to lead the customer experience strategy within a growing organization. The role oversees a customer service function with visibility across Sales, Operations, Purchasing, and Marketing to drive improvements that boost satisfaction and business performance.

You will mentor and develop a customer service team, partnering with cross-functional leaders to enhance efficiency and service delivery.