Customer Experience Leader: Drive Sales & Team Growth

Crossgates; City of Albany (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Crossgates in Albany, NY, is seeking a Customer Experience Manager who excels in retail leadership to craft exceptional customer experiences and drive sales. You'll oversee a dynamic team and ensure visual standards are met.

This role requires a passion for customer satisfaction, operational excellence, and the ability to coach your team effectively. Join us and take the lead in delivering top-tier retail experiences!

Qualifications

• 3+ years of retail leadership experience preferred.
• Proven ability to drive customer loyalty and satisfaction.
• Experience in coaching and developing team members.

Responsibilities

• Lead and drive top-line sales on the sales floor.
• Support operational excellence through visual standards.
• Manage labor hours within the store effectively.

Skills

Customer satisfaction improvement

Retail leadership

Coaching and team development

Business report analysis

Job description

Crossgates in Albany, NY, is seeking a Customer Experience Manager who excels in retail leadership to craft exceptional customer experiences and drive sales. You'll oversee a dynamic team and ensure visual standards are met.

This role requires a passion for customer satisfaction, operational excellence, and the ability to coach your team effectively. Join us and take the lead in delivering top-tier retail experiences!