Contact Center Team Lead — Elevate Customer Experience

Lee Company; Franklin (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Paid time off

Career growth opportunities

Volunteer opportunities

Chaplain services

Job summary

Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatch team, ensuring top performance and smooth operations within the contact center. You will drive excellence in service and efficiency across the unit.

This role emphasizes decisions on people, processes, technology, and customer service, with a strong focus on upholding the company’s culture and mission. Apply to join a team that values growth and community impact.

Qualifications

• 3 to 5 years data entry/administrative experience.
• 3 to 5 years customer service experience.

Responsibilities

• Oversee performance of customer service representatives and dispatchers within the contact center.
• Make decisions regarding people, processes, technology, dispatch, and customer service.
• Ensure the contact center team aligns with Lee Company’s culture and mission.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Typing 60+ WPM

Job description

Lee Company is seeking a Contact Center Supervisor to lead the customer service representatives and dispatch team, ensuring top performance and smooth operations within the contact center. You will drive excellence in service and efficiency across the unit.

This role emphasizes decisions on people, processes, technology, and customer service, with a strong focus on upholding the company’s culture and mission. Apply to join a team that values growth and community impact.