Call Center Leader — Dispatch & Ops Excellence

Montgomery Hassell Inc.; Zebulon (NC); On-site; Full time

Job description

Why Join This Company?

This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry.

The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long-term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.

What Sets This Company Apart:

• Family-owned culture with supportive leadership

• Growth and advancement opportunities

• Fast-paced, team-oriented operations environment

• Opportunity to make a direct impact on operations for this business

• Competitive compensation package

What You’ll Do

• Oversee daily call center operations

• Manage incoming service calls and ensure timely job assignment and completion

• Lead, coach, and support operations personnel

• Prepare reports, operational metrics, and performance tracking data

• Maintain compliance with company policies, safety standards, and transportation procedures

• Foster a professional, customer-focused, and team-oriented call center environment

Minimum Qualifications Required

• Experience leading high-volume call centers or dispatch teams

• Strong communication, organization, multitasking, and problem-solving skills

• Ability to work effectively in a fast-paced environment

• Proficiency with Microsoft Office Suite, including Word, Excel, and Teams

• Strong decision-making and customer service abilities

• Professional, dependable, and operations-focused mindset

About the Company

This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long-term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply.