Customer Experience Leader — Auto Repair & Estimates

BULLER AUTOMOTIVE INC; Mandan (ND); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

The Customer Service Manager at Buller Automotive Inc. is responsible for delivering a world-class customer experience throughout the repair process while supporting daily center operations.

This role serves as the primary point of contact for customers, insurance partners, and internal teammates, ensuring accurate estimating, efficient scheduling, effective communication, and adherence to ABRA standards. The Customer Service Manager contributes directly to customer satisfaction, repair capture,

Qualificações

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Valid driver’s license and eligibility under company insurance policy (not an excluded driver).
• Demonstrated sales orientation with the ability to convert estimates into repair orders.
• Strong organizational, multitasking, and time management skills with the ability to adapt in a fast-paced environment.
• Working knowledge of collision repair processes and estimating systems preferred.
• Professional demeanor with a strong commitment to delivering world-class customer service.

Responsabilidades

• Deliver a world-class customer experience throughout the repair process and support daily center operations.
• Serve as primary contact for customers, insurance partners, and internal teammates; ensure accurate estimating and efficient scheduling.
• Communicate proactively with customers during repairs, provide updates, and manage expectations.
• Ensure adherence to ABRA standards and drive center performance and revenue.

Conhecimentos

Communication skills

Customer service

Sales orientation

Organizational skills

Collision repair knowledge

Estimating systems knowledge

Driver’s license

Formação académica

High school diploma or GED

Descrição da oferta de emprego

The Customer Service Manager at Buller Automotive Inc. is responsible for delivering a world-class customer experience throughout the repair process while supporting daily center operations.

This role serves as the primary point of contact for customers, insurance partners, and internal teammates, ensuring accurate estimating, efficient scheduling, effective communication, and adherence to ABRA standards. The Customer Service Manager contributes directly to customer satisfaction, repair capture,