Customer Experience Manager – Collision Repair

ABRA; Mandan (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

ABRA Buller Automotive Inc. in Mandan, ND is seeking a Customer Service Manager to lead the front desk and improve the overall customer experience throughout the repair journey.

You will be the main liaison for customers, insurance partners, and internal teams, handling estimates, scheduling, and communication while upholding ABRA standards.

This role emphasizes sales-oriented thinking, accurate documentation, and a commitment to operational excellence in a fast-paced collision repair environment.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and eligibility under company policy.
• Excellent written and verbal communication skills.
• Demonstrated sales orientation with ability to convert estimates into repair orders.

Responsibilities

• Deliver world-class customer experience throughout the repair process.
• Act as the primary contact for customers, insurance partners, and internal teammates.
• Prepare accurate repair estimates, capture repairs, source parts, and schedule work as needed.
• Ensure all estimates and repairs comply with ABRA policies and insurer guidelines.

Skills

Customer service

Sales orientation

Communication skills

Organizational skills

Time management

Collision repair knowledge

Education

High school diploma or GED

Job description

ABRA Buller Automotive Inc. in Mandan, ND is seeking a Customer Service Manager to lead the front desk and improve the overall customer experience throughout the repair journey.

You will be the main liaison for customers, insurance partners, and internal teams, handling estimates, scheduling, and communication while upholding ABRA standards.

This role emphasizes sales-oriented thinking, accurate documentation, and a commitment to operational excellence in a fast-paced collision repair environment.