Customer Experience Manager - Auto Collision Repair

BULLER AUTOMOTIVE INC; Bismarck (ND); On-site; USD 60,000 - 80,000; Full time

Job summary

Buller Automotive Inc. in Bismarck, ND is seeking a Customer Service Manager to oversee the repair process, ensuring a world-class customer experience and efficient center operations.

You will be the primary contact for customers, insurance partners, and teammates, driving accurate estimates, scheduling, and effective communication. Responsibilities include managing customer interactions, processing estimates, coordinating parts and repairs, and ensuring adherence to ABRA standards while

Qualifications

• Strong written and verbal communication required.
• Sales orientation to convert estimates into repair orders.
• Excellent organizational, multitasking, and time-management skills.
• Experience or knowledge of collision repair processes and estimating systems preferred.
• Must be 18 years of age with valid driver’s license.

Responsibilities

• Greet customers and manage drop-offs/deliveries, ensuring a seamless experience.
• Prepare repair estimates, source parts, and schedule work.
• Coordinate daily center operations and maintain documentation.
• Ensure compliance with ABRA policies and safety guidelines.

Skills

Communication

Sales orientation

Organization & multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Collision repair estimating systems

Job description

Buller Automotive Inc. in Bismarck, ND is seeking a Customer Service Manager to oversee the repair process, ensuring a world-class customer experience and efficient center operations.

You will be the primary contact for customers, insurance partners, and teammates, driving accurate estimates, scheduling, and effective communication. Responsibilities include managing customer interactions, processing estimates, coordinating parts and repairs, and ensuring adherence to ABRA standards while