Customer Experience Leader

Altitude Trampoline Park; Kissimmee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Altitude Trampoline Park in Kissimmee, FL is seeking a Customer Service Manager. The ideal candidate holds a high school diploma or equivalent and has two years in customer relations, with a college degree preferred.

A proven ability to lead teams, communicate clearly, and supervise staff is essential to drive exceptional guest experiences. Responsibilities include assisting the GM with staffing, coaching, policy development, and process improvements to ensure top-tier customer service across

Qualifications

• High School Diploma or equivalent required.
• Two years of experience in customer relations.
• College degree preferred.
• Excellent communication skills.
• Supervisory experience.

Responsibilities

• Assist General Manager with staffing, recruiting, scheduling, orienting and training employees.
• Coach and communicate job expectations; monitor and appraise results; discipline as needed.
• Provide overall management and leadership of the Customer Service Team to deliver excellence.
• Assess training needs and oversee development and delivery.
• Identify and implement process improvements across Customer Service and related areas.
• Recommend CS policy changes aligning with company direction.
• Ensure CS team adheres to policies and guidelines.
• Create unity through communication, team building and recognition; handle escalated issues.
• Review and approve escalated payment arrangements where applicable.
• Perform Customer Service Supervisor duties when required.

Skills

Leadership

Customer service

Communication

Staff coaching

Training delivery

Education

High School Diploma or equivalent

College degree preferred

Job description

Altitude Trampoline Park in Kissimmee, FL is seeking a Customer Service Manager. The ideal candidate holds a high school diploma or equivalent and has two years in customer relations, with a college degree preferred.

A proven ability to lead teams, communicate clearly, and supervise staff is essential to drive exceptional guest experiences. Responsibilities include assisting the GM with staffing, coaching, policy development, and process improvements to ensure top-tier customer service across