Customer Experience Lead, Warehouse & Orders

Famous Supply; Chelsea (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off

401K Employer Match

Bonus Opportunity

Learning and Development Opportunities

Career Growth Opportunities

Family Atmosphere

Job summary

Famous Supply in Chelsea, MI is seeking a Customer Service Manager to lead a small team. The role combines hands-on warehousing duties with customer service, order fulfillment, inventory management, and process improvement to ensure a great experience for our contractors.

As a working manager, you will train staff, use our ERP system, perform order entry, and leverage RF scanners and material handling equipment to pick, put away, and stage orders while maintaining high accuracy and speed.

Qualifications

• Customer service experience is required.
• Warehouse experience is required.
• Ability to lift 50 lbs.
• Ability to stand for majority of an 8 hour day.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
• Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
• Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
• Use material handling equipment and/or ladders to pull customer parts orders.
• Oversee the work of branch associates, ensuring they are properly trained.
• Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
• Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
• Attention to detail to ensure warehouse tasks are done accurately

Skills

Customer Service Experience

Warehouse Experience

Lift 50 lbs

Stand 8 hours

Fast-paced environment

Tools

ERP System

RF Scanners

Job description

Famous Supply in Chelsea, MI is seeking a Customer Service Manager to lead a small team. The role combines hands-on warehousing duties with customer service, order fulfillment, inventory management, and process improvement to ensure a great experience for our contractors.

As a working manager, you will train staff, use our ERP system, perform order entry, and leverage RF scanners and material handling equipment to pick, put away, and stage orders while maintaining high accuracy and speed.