Customer Experience Lead – Service & Ops

MaziCTools; Los Angeles (CA); Hybrid; USD 48,000 - 63,000; Full time

Job summary

Tesla is seeking a Customer Representative in the Los Angeles area to lead the partner support team and drive superior customer outcomes. You will mentor staff, shape support processes, and ensure a strong, high-performance work environment across the help desk function.

You will focus on delivering exceptional service, coaching your team to exceed client expectations, and partnering with management to implement best practices for customer care and operational excellence.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in a customer-service oriented industry; automotive expertise not required.
• Leadership experience, ability to manage multiple roles and responsibilities.
• Strong process orientation with customer-facing duties in a fast-paced, tech-driven environment.
• Experience running complex processes using Lean or similar methods preferred.
• Valid driver's license in country of work.

Responsibilities

• Mentor and lead the help desk team to deliver high-quality customer outcomes.
• Collaborate with cross-functional teams to implement support standards and processes.
• Focus on continuous improvement to enhance customer experience and operational efficiency.

Skills

Leadership

Team management

Customer service

Problem solving

Education

Bachelor's Degree or equivalent

Tools

Lean methods

Job description

Tesla is seeking a Customer Representative in the Los Angeles area to lead the partner support team and drive superior customer outcomes. You will mentor staff, shape support processes, and ensure a strong, high-performance work environment across the help desk function.

You will focus on delivering exceptional service, coaching your team to exceed client expectations, and partnering with management to implement best practices for customer care and operational excellence.