Inside Sales & Customer Account Manager

Unplugged Performance; Hawthorne (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hourly pay + commission

Overtime and performance bonuses

Paid holidays, sick days, and PTO

100% employer-provided medical insurance

Generous 401(k) match

Growth opportunities into senior sales roles

Job summary

An automotive performance company in Hawthorne, California, is looking for an Account Manager to blend inside sales and customer service for Tesla owners. The role includes managing customer accounts from inquiry through build completion while maintaining strong internal communication. The ideal candidate will have a deep interest in Tesla vehicles, exceptional communication skills, and a background in automotive, along with a valid California driver’s license. This full-time position offers hourly pay and bonuses.

Qualifications

• Strong communication skills are essential for interacting with customers.
• A deep interest in Tesla vehicles is necessary to provide informed assistance.
• Organizational skills will help manage multiple accounts and tasks.

Responsibilities

• Act as the primary point of contact for Tesla customer accounts.
• Guide customers through the build process and manage their expectations.
• Coordinate closely with internal teams to ensure seamless service.

Skills

Exceptional written and verbal communication skills

Strong customer service mindset

Automotive background

Deep interest in Tesla vehicles

Strong organizational skills

CRM proficiency

Calmness under pressure

Education

Valid California driver’s license

Tools

Close.io

Spreadsheets

Job description

Overview

This role blends inside sales, proactive outreach, and customer service into a single customer-facing position. You will act as a dedicated account manager for Tesla owners, guiding them from first inquiry through build completion while coordinating internally to ensure a world‑class experience. You are the connective tissue between the customer, sales, operations, and fulfillment teams.

Core Responsibilities

Sales & Outreach

• Use CRM religiously (Close.io experience strongly preferred) to track every interaction, follow-up, and opportunity

• Follow up on inbound leads
• Introduce newly released products relevant to their vehicle or build
• Convert inquiries into booked appointments, orders, and long‑term customer relationships
• Upsell and cross‑sell appropriately based on customer goals, vehicle use, and build stage
• Maintain pipeline hygiene, deal stages, and accurate notes in CRM

Account Management & Customer Experience

• Act as the primary point of contact for assigned customer accounts
• Guide customers through complex Tesla builds (wheels, suspension, aero, brakes, off‑road, etc.)
• Set clear expectations around pricing, timelines, lead times, and installation sequencing
• Proactively communicate order status updates and delays before customers ask
• Manage high‑touch, high‑value builds with multiple parts, vendors, and timelines
• De‑escalate issues and “put out fires” with professionalism and ownership

Operations & Internal Coordination

Work closely with Operations, Warehouse, and Install teams to:

• Confirm inventory availability
• Track shipping and delivery status
• Coordinate install schedules, drop‑offs, and pickups
• Ensure orders are entered correctly and completely to avoid downstream errors
• Flag potential issues early (backorders, delays, incompatibilities) and communicate solutions
• Maintain alignment between what was sold and what is being fulfilled

Tesla Expertise & Brand Representation

• Understand Tesla models, trims, generations, and common upgrade paths
• Speak fluently about Tesla culture, ownership mindset, and performance expectations
• Represent the brand with confidence, credibility, and enthusiasm
• Educate customers rather than “hard sell” them. You evoke the trusted advisor mindset.

Additional Responsibilities We Recommend Adding

• Maintain product knowledge across current and upcoming releases
• Assist with showroom walk‑ins and event‑driven leads when needed
• Provide feedback to leadership on:
  • Common customer objections
  • Product demand trends
  • Sales friction points
• Document recurring customer issues to help improve internal processes
• Support special projects such as launches, promotions, or large fleet builds
• Occasionally assist with vehicle movement or logistics coordination

Skills & Qualifications

• Exceptional written and verbal communication skills
• Strong customer service mindset with sales confidence
• Automotive background (professional or serious enthusiast level)
• Deep interest in Tesla vehicles and aftermarket performance culture
• Comfortable on the phone for extended periods
• Strong organizational skills and attention to detail
• Ability to remain calm and solutions‑oriented under pressure
• Proficient with CRM systems (Close.io preferred), email, and spreadsheets
• Valid California driver’s license with clean driving record
• Willingness to work overtime and weekends when needed

Strongly Preferred / Nice to Have

• Experience managing high‑dollar or custom automotive builds
• Prior account management or inside sales experience
• Familiarity with e‑commerce, order fulfillment, or logistics workflows
• Ability to read build sheets, invoices, and part compatibility
• Understanding of wheels, tires, suspension, brakes, and EV performance

Compensation & Benefits

• Hourly pay + commission
• Overtime and performance bonuses
• Paid holidays, sick days, and PTO
• 100% employer‑provided medical insurance
• Generous 401(k) match
• Opportunity to grow into senior sales, fleet, or account leadership roles

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Motor Vehicle Manufacturing