Customer Experience Lead: Order Fulfillment & Ops

Allied Personnel Services; Easton (Northampton County); On-site; USD 34,000 - 41,000; Full time

Job summary

Allied Personnel Services is seeking a Customer Experience Manager in the Easton area for a temp-to-hire, full-time role. The position focuses on ensuring accurate order execution, proactive customer communications, and coordination with scheduling, procurement, production teams to meet delivery timelines.

Applicants should have experience in customer operations or account management, strong MS Office skills, and preferably ERP knowledge.

Qualifications

• Must be organized and process driven, with the ability to manage multiple priorities across teams.
• MS Office skills are required; knowledge of an ERP system is preferred.
• Bachelor's degree is preferred, but equivalent experience may be considered.

Responsibilities

• Manage order execution and customer communications to ensure on-time, correct deliveries.
• Receive and process POs, manage PO changes, and update customers on order status.

Skills

Organizational skills

Process driven

Problem solving

Prioritization

Communication

Education

Bachelor's degree preferred

Tools

MS Office

ERP systems

Job description

Allied Personnel Services is seeking a Customer Experience Manager in the Easton area for a temp-to-hire, full-time role. The position focuses on ensuring accurate order execution, proactive customer communications, and coordination with scheduling, procurement, production teams to meet delivery timelines.

Applicants should have experience in customer operations or account management, strong MS Office skills, and preferably ERP knowledge.