Customer Experience Lead — Medical Devices

Vantage MedTech; Olathe (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paternity leave

401k with company match

Job summary

Vantage MedTech is seeking a Customer Excellence Manager to support the Commercial and Customer Excellence teams in delivering superior customer experiences. You will work with Manufacturing, Business Development, and CE teams to ensure timely communication and high-quality service, driving loyalty and long-term relationships.

The role emphasizes day-to-day operations, record accuracy in systems, and proactive engagement with customers to optimize order status, improvements, and KPI reporting.

Qualifications

• 3–5 years of experience in medical device or pharmaceutical upstream or downstream marketing.
• Local to Olathe, KS and able to work in Vantage’s Olathe office full time.
• Demonstrated ability to independently manage multiple priorities with accuracy.
• Able to form strong working relationships across Manufacturing, Operations, and Customer Experience teams in a manufacturing environment.
• Strong written and verbal communication skills.

Responsibilities

• Anticipate customer needs and exceed expectations.
• Ensure fast, accurate, professional responses to requests.
• Escalate concerns and drive timely communication.
• Maintain and verify records across internal software systems.
• Lead addressing customer requests and coordinating deliverables for assigned accounts.
• Coordinate with Manufacturing to communicate order status updates.
• Support onsite customer visit execution including travel logistics and meals.
• Report KPIs to CE Director on a recurring basis.
• Identify improvements in customer experience, processes, and data integrity.
• Drive ERP/CRM workflow enhancements related to customer experience.

Skills

Multitasking

Communication skills

Cross-functional collaboration

ERP/CRM workflows

Tools

ERP/CRM systems

Job description

Vantage MedTech is seeking a Customer Excellence Manager to support the Commercial and Customer Excellence teams in delivering superior customer experiences. You will work with Manufacturing, Business Development, and CE teams to ensure timely communication and high-quality service, driving loyalty and long-term relationships.

The role emphasizes day-to-day operations, record accuracy in systems, and proactive engagement with customers to optimize order status, improvements, and KPI reporting.