Customer Experience Lead - Malibu Retail

Kith Women's; Malibu (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Kith is seeking a Customer Experience Supervisor at the Malibu store to lead the sales floor, model top-tier service, and coach the team in real time. The role focuses on delivering an elevated in-store experience, product storytelling, and strong customer engagement while supporting daily operations.

Responsibilities include guiding daily activities, ensuring adherence to brand standards, and participating in store initiatives and activations to create memorable customer experiences.

Qualifications

• 2-3 years management experience in retail customer centric environment.
• 1 year+ experience with retail/apparel operations, preferred but not required.
• 1 year+ resolving customer service-related issues.

Responsibilities

• Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
• Act as a role model for service behaviors, product knowledge, and customer engagement.
• Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
• Help foster a positive, collaborative, and high-performing team environment.
• Guide work activities throughout the day and support team productivity when managers are not present.
• Champion a welcoming and elevated in-store experience that reflects the brand's service standards and culture.
• Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
• Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
• Support the resolution of customer concerns to ensure positive and professional outcomes.

Job description

Kith is seeking a Customer Experience Supervisor at the Malibu store to lead the sales floor, model top-tier service, and coach the team in real time. The role focuses on delivering an elevated in-store experience, product storytelling, and strong customer engagement while supporting daily operations.

Responsibilities include guiding daily activities, ensuring adherence to brand standards, and participating in store initiatives and activations to create memorable customer experiences.