Customer Experience Lead — Front End Services

Food Lion; Asheville (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

Food Lion in Asheville, NC is seeking a Front End/Customer Service Associate to provide fast, friendly service and help maintain store front end standards. You will greet customers, assist with transactions, and support the Customer Service Manager in daily operations.

The role emphasizes cash handling, accurate reporting, and assisting during surge periods while upholding Food Lion dress code and service guidelines.

Qualifications

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center functions.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Maintain knowledge of office procedures including cash reports, deposits and related tasks
• Ensure front end area is neat and clean and that cash handling is accurate
• Report any register malfunctions to the supervisor and assist as needed
• Assist in completing tasks per surge plan guidelines
• Perform duties as assigned to maintain service standards

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

Cash register system

Job description

Food Lion in Asheville, NC is seeking a Front End/Customer Service Associate to provide fast, friendly service and help maintain store front end standards. You will greet customers, assist with transactions, and support the Customer Service Manager in daily operations.

The role emphasizes cash handling, accurate reporting, and assisting during surge periods while upholding Food Lion dress code and service guidelines.