Customer Experience Lead (Front Desk & Communications)

Northstar Summit; Idaho Falls (ID); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Cross-training

Job summary

Northstar Summit is seeking a friendly, organized, customer-focused front desk professional in Idaho Falls, ID. You will manage incoming calls, greet visitors, and route inquiries to the appropriate team members while supporting multiple Northstar Summit brands.

The role emphasizes professional communication, organization, and collaboration with office and field teams to keep operations smooth and customer experiences positive.

Qualifications

• Customer-focused approach in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.

Responsibilities

• Answer phones promptly and professionally.
• Welcome visitors and direct to appropriate team members.
• Monitor website inquiries and route leads.
• Assist with administrative duties and light social media.
• Coordinate between office staff and field teams.

Skills

Customer service

Phone etiquette

Communication

Organizational skills

Tools

CRM systems

Job description

Northstar Summit is seeking a friendly, organized, customer-focused front desk professional in Idaho Falls, ID. You will manage incoming calls, greet visitors, and route inquiries to the appropriate team members while supporting multiple Northstar Summit brands.

The role emphasizes professional communication, organization, and collaboration with office and field teams to keep operations smooth and customer experiences positive.